We pride ourselves on customer service and exceeding our customers' expectations! Standard lead time is 3 business days from receipt of purchase order. Business days and office hours are Monday-Friday (excluding federal holidays) 8:30 am-5:00pm EST. Live chat via our website, www.easylift.com is also available during office hours. All inquires will be answered by one of our sales specialists within 48 hours. Inquires may be directed via e-mail to firstname.lastname@example.org or via phone at 321-253-1999.